Terms and Privacy

Pull Up Beta lets people who live in the complex, and the guests they invite, open the shared gate from their phones. Using it means you agree to the terms, billing rules and privacy policy on this page.

Terms of use

Who can use it

People who live in the complex, once an admin approves their unit, and the people they add to their unit. Airbnb hosts in the complex can also let their guests in during a stay.

You're responsible for who you let in

• Only add people to your unit who live with you or you'd trust with a key.
• Only send guest links to people you'd let in yourself.
• Airbnb hosts are responsible for their guests.

Don't

• Share your account or access with people outside your unit.
• Use Pull Up Beta to let strangers into the complex.
• Try to get around its limits, or tamper with the site or the gate opener.

The admins can suspend or remove access for breaking these rules, with no refund.

It can go down

The gate opener needs power, Wi-Fi, the internet and a radio at the gate, and any of those can fail. Pull Up Beta is a convenience, not a guarantee. Keep your gate remote or another way in. There are no credits or refunds for outages.

Who runs it

Pull Up Beta is run independently, not by the complex's management. The gate and the complex's rules belong to the complex.

Liability

Pull Up Beta is provided as is. As far as the law allows, the people who run it aren't liable for what happens at or through the gate, including who comes in, damage to cars or property, or the gate not opening or closing. If they are found liable, it's limited to what you paid Pull Up Beta in the 12 months before.

Changes and ending

• You can stop any time: leave your unit, or cancel your subscription.
• Prices can change. You'll get an email at least 30 days before a new price applies to you.
• If these terms change in a way that matters, the date above changes and you'll be asked to agree again.
• If Pull Up Beta shuts down, everyone gets an email at least 30 days ahead, and every subscription is canceled so nobody is charged again.

Billing and refunds

• What you pay: residents pay monthly for their unit. The account owner and a set number of people are included, and extra people cost extra. Airbnb hosts pay monthly for each Airbnb unit. You see the price before you subscribe.
• Free access: a newly approved unit gets 7 days free. Subscribing during that time doesn't charge you until it ends.
• Who charges you: Polar is the seller of record. It charges your card, handles tax and sends receipts.
• Renewal: subscriptions renew every month until you cancel.
• Canceling: cancel any time from your Account page (Manage billing). You keep access until the end of the month you paid for, then it stops.
• No refunds: there are no refunds for partial months, unused time, outages, or access removed for breaking these terms.
• Mistakes: if you were charged by mistake, like twice in one month or after you canceled, email support@pullupgate.app and it'll be fixed.

Privacy

What Pull Up Beta keeps about you, why, who can see it, and how to have it deleted. It doesn't sell your information, show ads, or use tracking or analytics.

What we collect

• Your account: your email address, the name you give, your unit number, and the people you invite (their names and email addresses).
• Every press of the gate button: when, who pressed it, how (the website, the iPhone shortcut, a guest link or a stay page), whether it worked, and the IP address and browser it came from. Presses from the iPhone shortcut also include the name of your iPhone and the shortcut's version.
• Sign-ins: when you sign in or set up the iPhone shortcut, with the IP address and browser.
• Guest links you make: the name you give each link and every time it's used, with the IP address and browser.
• Airbnb hosts: the reservation calendar you connect, which holds check-in and check-out dates, the reservation link and the last 4 digits of the guest's phone number. Guests type those 4 digits on the stay page to open the gate.
• Emails we send you (sign-in links, invites, approvals and reminders), kept as a copy.
• Billing: whether your subscription is active and when it renews. Card details go to our payment provider, never to Pull Up Beta.
• Your agreement to this page: when you agreed, to which version, and from which IP address and browser.

Why

To open the gate for people who are allowed to, to keep a log of who opened it in case something goes wrong, to send you the emails you need (sign-in links, invites, approvals, reminders before free access ends), and to bill subscriptions.

Who can see it

• You and the people in your unit see your unit's members and its recent gate presses.
• Airbnb hosts see their own units, reservations and guest links.
• The admins who run Pull Up Beta for the complex see every account, unit and gate press, including IP addresses, to approve residents and look into problems.
• Services that run Pull Up Beta: Resend delivers our emails, Polar handles payments as the seller of record and keeps its own billing records, and Cloudfanatic hosts the server. If you use the iPhone shortcut, you get it from Apple's iCloud. The gate opener at the complex only receives open commands, never personal information.

Cookies

One cookie keeps you signed in. On an Airbnb stay page, another remembers that you checked in for that stay. No advertising or tracking cookies.

How long we keep it

• Sign-in links expire after 15 minutes.
• You stay signed in for 30 days.
• Everything else is kept until you delete your account.
• To delete your account, email support@pullupgate.app. We delete your information within 30 days. Polar keeps its own billing records.

Your choices

You can change your name on your Account page and leave your unit at any time. To get a copy of what we keep about you, email support@pullupgate.app.

Changes

If this policy changes in a way that matters, the date above changes and you'll be asked to agree again before you next open the gate.